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Section 1: Working with Colleagues and Customers
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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Working Together with Colleagues and Customers - Housekeeping Room Attendant
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Section 2: Working in a Socially Diverse Environment
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 3: Implementing Work Health, Safety, and Security Procedures (OH&S)
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 4: Performing Clerical Procedures
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 5: Developing and Updating Hospitality Industry Knowledge
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 6: Managing Conflict Situations
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 7: Providing First Aid
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 8: Implementing Child Protection Duties in the Tourism Industry
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 9: Communicating Orally in English at a Basic Operational Level
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 10: Accessing and Retrieving Computer Data
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 11: Providing Housekeeping Services to Guests
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 12: Cleaning and Preparing Guest Rooms
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 13: Providing Lost and Found Facilities
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Section 14: Developing and Updating Local Knowledge
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STUDY (S) - LEARNING MATERIAL
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TEST 1 (T1) - IMMEDIATE RECALL
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TEST 2 (T2) - SCENARIO-BASED APPLICATION
- Assessment
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TEST 3 (T3) - PRACTICAL TASK
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Course Conclusion & References
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Glossary of Terms
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